Course Content
01 Introduction to Business Communication
- Definition and Importance of Communication in Business
- The Communication Process
- Barriers to Effective Communication
- 7 Cs of Effective Communication
02 Verbal Communication
- Oral Communication in Business
- Active Listening Techniques
- Tone, Clarity, and Professional Speech
- Conducting and Participating in Meetings
- Telephone and Virtual Call Etiquette
03 Non-verbal and Interpersonal Communication
- Body Language and Posture
- Eye Contact, Gestures, and Facial Expressions
- Building Rapport and Trust
- Emotional Intelligence in Communication
- Cross-Cultural Communication Tips
04 Written Communication
- Principles of Business Writing
- Writing Professional Emails
- Memos, Notices, and Circulars
- Report Writing: Structure and Style
- Business Letters and Proposals
05 Presentation Skills
- Planning and Structuring a Presentation
- Visual Aids and Slide Design
- Public Speaking Confidence
- Engaging and Persuading an Audience
06Communication in Teams and Conflict Resolution
- Group Communication Dynamics
- Collaborative Writing and Feedback
- Communicating with Different Stakeholders
- Conflict Management and Negotiation Skills
- Giving and Receiving Constructive Feedback
07 Professionalism and Business Etiquette
- Email and Meeting Etiquette
- Professional Tone and Language
- Dress Code and Workplace Behavior
- Ethics and Confidentiality in Communication
- Time Management and Clarity in Messaging
